Terms & Conditions

Terms and Conditions – TransP

Last Updated: 01/06/2025

Welcome to TransP. By using our services through our mobile applications or website, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

Welcome to TransP. By using our platform, you agree to the following terms and conditions. Drivers and riders must act respectfully, follow local laws, and abide by all policies published by TransP.
By accessing or using TransP as a rider, driver, or business partner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. User Eligibility

You must be at least 18 years old to use TransP.
Drivers must hold a valid driver's license, insurance, and meet background verification requirements.
TransP reserves the right to deny or terminate accounts for any misuse or violation of terms.

3. Account Registration

Users must provide accurate, complete, and up-to-date information.
You are responsible for safeguarding your account credentials.
You agree not to share your account or impersonate any other person.

4. Ride Booking & Payments

Riders can book rides via the app with real-time pricing and driver tracking.
All fares are calculated dynamically based on time, distance, and demand.
Payments must be made through the app using accepted methods (e.g., credit/debit card, wallets).

5. Driver Obligations

Drivers agree to follow all traffic laws, maintain vehicle safety, and treat riders respectfully.
Drivers must use the app for all ride-related activities and may not accept cash for rides.
Drivers using TransP's unique ad/audio system must comply with platform rules regarding playback and earnings.

6. Subscription & Earnings (Drivers)

Drivers may be required to subscribe monthly to access ride opportunities.
Additional earnings from audio/ad playback will be tracked and credited within the app.
Withdrawal of earnings is subject to verification and minimum payout thresholds.

7. Cancellation & Refunds

Cancellation policies vary based on rider/driver actions. Riders may be charged a fee for late cancellations or no-shows.
Refund requests will be reviewed on a case-by-case basis.

8. Safety and Emergencies

SOS functionality is provided for riders and drivers to alert emergency services.
TransP does not guarantee response times of law enforcement or medical personnel.

9. Prohibited Conduct

Users may not:

Engage in harassment, abuse, or illegal conduct.
Tamper with or hack the platform.
Use the app for commercial solicitation or spamming.

10. Limitation of Liability

TransP is a technology platform and is not responsible for actions of drivers, riders, or third parties. We are not liable for any damages, injuries, or losses resulting from the use of our platform.

11. Changes to Terms

We may update these Terms at any time. Continued use of TransP after changes indicates your acceptance.

12. Governing Law

These Terms are governed by the laws of [Insert Country/State]. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chicago.

13. Driver Obligations

Drivers consent to the use of telematics technology for monitoring driving behavior. See our Privacy Policy for details on data collection and usage.

14. Upfront Pricing Terms

14.1. Upfront Fare Display

When a Rider requests a trip through the Trans P Platform, the fare displayed at the time of booking (the “Upfront Fare”) is the amount the Rider will be charged for the requested trip, subject to the provisions set forth herein. The Upfront Fare is calculated using factors such as estimated distance, estimated time, demand, traffic conditions, and other applicable variables.

14.2. Binding Nature of Upfront Fare

The Upfront Fare presented to the Rider at the time of booking is binding and shall be the amount charged to the Rider for the completed trip, except in the circumstances described in Section 3 below.

14.3. Adjustments to Upfront Fare

Trans P reserves the right to adjust the Upfront Fare in the event of:
a. Material route changes requested by the Rider;
b. Additional stops requested by the Rider;
c. Significant delays caused by the Rider, including but not limited to extended wait times; or
d. Other material changes impacting the trip outside of the Driver’s reasonable control.

In such instances, the adjusted fare shall be communicated to both the Rider and Driver through the Platform.

14.4. Driver Earnings

At the time of trip acceptance, Drivers will be shown the amount of earnings associated with the trip (the “Driver Earnings”). Drivers are entitled to receive the Driver Earnings as displayed at the time of acceptance, less any applicable service fees or deductions as disclosed by Trans P.

14.5. Dynamic Pricing

Trans P utilizes dynamic pricing, which may cause fares to increase or decrease based on demand, availability of Drivers, traffic, weather conditions, and other relevant market factors. Fares are subject to change until a trip is confirmed. Once a trip is confirmed, the Rider will pay the Upfront Fare and the Driver will receive the Driver Earnings as set forth above.

14.6. No Negotiation of Fare

All fares displayed through the Platform are final and not subject to negotiation between Riders and Drivers.

14.7. Transparency Commitment

Trans P is committed to transparency in pricing. Accordingly, Riders shall pay the Upfront Fare displayed at the time of booking (as adjusted in accordance with Section 3), and Drivers shall be compensated in accordance with the Driver Earnings displayed at the time of trip acceptance (less applicable service fees).

15. Contact Us

For questions or concerns about these Terms, please contact us at:
Email: contact@gotransp.com

Terms & Condition