Terms & Conditions

Terms and Conditions – TransP

Last Updated: 01/06/2025

Welcome to TransP. By using our services through our mobile applications or website, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

Welcome to TransP. By using our platform, you agree to the following terms and conditions. Drivers and riders must act respectfully, follow local laws, and abide by all policies published by TransP.
By accessing or using TransP as a rider, driver, or business partner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. User Eligibility

You must be at least 18 years old to use TransP.
Drivers must hold a valid driver's license, insurance, and meet background verification requirements.
TransP reserves the right to deny or terminate accounts for any misuse or violation of terms.

3. Account Registration

Users must provide accurate, complete, and up-to-date information.
You are responsible for safeguarding your account credentials.
You agree not to share your account or impersonate any other person.

4. Ride Booking & Payments

Riders can book rides via the app with real-time pricing and driver tracking.
All fares are calculated dynamically based on time, distance, and demand.
Payments must be made through the app using accepted methods (e.g., credit/debit card, wallets).

5. Driver Obligations

Drivers agree to follow all traffic laws, maintain vehicle safety, and treat riders respectfully.
Drivers must use the app for all ride-related activities and may not accept cash for rides.
Drivers using TransP's unique ad/audio system must comply with platform rules regarding playback and earnings.

6. Subscription & Earnings (Drivers)

Drivers may be required to subscribe monthly to access ride opportunities.
Additional earnings from audio/ad playback will be tracked and credited within the app.
Withdrawal of earnings is subject to verification and minimum payout thresholds.

7. Cancellation & Refunds

Cancellation policies vary based on rider/driver actions. Riders may be charged a fee for late cancellations or no-shows.
Refund requests will be reviewed on a case-by-case basis.

8. Safety and Emergencies

SOS functionality is provided for riders and drivers to alert emergency services.
TransP does not guarantee response times of law enforcement or medical personnel.

9. Prohibited Conduct

Users may not:

Engage in harassment, abuse, or illegal conduct.
Tamper with or hack the platform.
Use the app for commercial solicitation or spamming.

10. Limitation of Liability

TransP is a technology platform and is not responsible for actions of drivers, riders, or third parties. We are not liable for any damages, injuries, or losses resulting from the use of our platform.

11. Changes to Terms

We may update these Terms at any time. Continued use of TransP after changes indicates your acceptance.

12. Governing Law

These Terms are governed by the laws of [Insert Country/State]. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chicago.

13. Driver Obligations

Drivers consent to the use of telematics technology for monitoring driving behavior. See our Privacy Policy for details on data collection and usage.

14. Upfront Pricing Terms

14.1. Upfront Fare Display

When a Rider requests a trip through the Trans P Platform, the fare displayed at the time of booking (the “Upfront Fare”) is the amount the Rider will be charged for the requested trip, subject to the provisions set forth herein. The Upfront Fare is calculated using factors such as estimated distance, estimated time, demand, traffic conditions, and other applicable variables.

14.2. Binding Nature of Upfront Fare

The Upfront Fare presented to the Rider at the time of booking is binding and shall be the amount charged to the Rider for the completed trip, except in the circumstances described in Section 3 below.

14.3. Adjustments to Upfront Fare

Trans P reserves the right to adjust the Upfront Fare in the event of:
a. Material route changes requested by the Rider;
b. Additional stops requested by the Rider;
c. Significant delays caused by the Rider, including but not limited to extended wait times; or
d. Other material changes impacting the trip outside of the Driver’s reasonable control.

In such instances, the adjusted fare shall be communicated to both the Rider and Driver through the Platform.

14.4. Driver Earnings

At the time of trip acceptance, Drivers will be shown the amount of earnings associated with the trip (the “Driver Earnings”). Drivers are entitled to receive the Driver Earnings as displayed at the time of acceptance, less any applicable service fees or deductions as disclosed by Trans P.

14.5. Dynamic Pricing

Trans P utilizes dynamic pricing, which may cause fares to increase or decrease based on demand, availability of Drivers, traffic, weather conditions, and other relevant market factors. Fares are subject to change until a trip is confirmed. Once a trip is confirmed, the Rider will pay the Upfront Fare and the Driver will receive the Driver Earnings as set forth above.

14.6. No Negotiation of Fare

All fares displayed through the Platform are final and not subject to negotiation between Riders and Drivers.

14.7. Transparency Commitment

Trans P is committed to transparency in pricing. Accordingly, Riders shall pay the Upfront Fare displayed at the time of booking (as adjusted in accordance with Section 3), and Drivers shall be compensated in accordance with the Driver Earnings displayed at the time of trip acceptance (less applicable service fees).

15. Driver Conduct – Trip Acceptance & Cancellation Policy (Trans P)

15.1 Independent Contractor Status

Drivers on the Trans P platform operate as independent contractors (1099 workers).

Drivers maintain full control over:

• When they go online

• Which trips they accept

• Whether they choose to complete or cancel a trip

Nothing in this policy is intended to limit that independence.

15.2 Acceptance of Trip Requests

Drivers are free to accept or decline any trip request.

However, accepting a trip signals an intent to complete the ride in good faith and provide reliable service to the passenger.

15.3 Right to Cancel

Drivers retain the right to cancel a trip at any time, including after accepting it.

Valid reasons may include (but are not limited to):

• Safety concerns

• Passenger issues

• Vehicle issues

• Personal or emergency situations

• Changes in availability

15.4 Excessive Cancellations & Platform Misuse

While cancellations are allowed, repeated or excessive cancellations after accepting trips may indicate misuse of the platform.

Examples of concerning behavior include:

• Frequently accepting trips and canceling without valid reason

• Accepting trips without moving toward the pickup location

• Creating delays that result in passenger cancellations

• Patterns that negatively impact rider experience or platform reliability

15.5 Warning & Review Process

To maintain fairness and platform quality:

• Drivers may receive informational or formal warnings regarding cancellation patterns

• Accounts may be placed under review if behavior continues

• Drivers may be notified and given an opportunity to improve

15.6 Deactivation Policy

Trans P reserves the right, at its sole discretion, to suspend or deactivate driver accounts if a pattern of behaviour demonstrates:

• Abuse of the acceptance/cancellation system

• Ongoing negative impact on passengers or the platform

• Bad-faith use of the app (e.g., accepting rides without intent to complete)

This is not based on isolated incidents, but rather on consistent or repeated patterns of conduct.

15.7 Platform Integrity

Drivers acknowledge that:

• Reliable service benefits all drivers by increasing rider trust and demand

• Excessive cancellations can reduce earnings opportunities across the platform

• Maintaining a dependable system is essential to Trans P’s success

15.8 Short App Version (Recommended)

You are free to accept or cancel any ride.

However, repeatedly accepting rides and cancelling them may lead to warnings or deactivation.

Trans P monitors patterns—not single cancellations—to ensure a reliable platform for everyone.

16. Contact Us

For questions or concerns about these Terms, please contact us at:
Email: contact@gotransp.com

Terms & Condition