Terms & Conditions - TransP
TransP Transportation & Transparency
Last Updated: 19/09/2026
Effective Date: 20/09/2026
Trans P Transportation & Transparency
Last Updated: 01/06/2025
Effective Date: [Insert Date]
Welcome to TransP. Trans P Transportation & Transparency ("Trans P," "TransP," "we," "us," or "our") provides a technology platform that connects riders, drivers, and business partners through our mobile applications and website.
By accessing or using the TransP platform, whether as a rider, driver, or business partner, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
Please read these Terms carefully.
By accessing or using TransP, you agree to comply with these Terms and all applicable laws and regulations.
Drivers and riders must act respectfully, follow applicable laws, and comply with all policies published by TransP.
By using TransP as a rider, driver, or business partner, you acknowledge that you have read, understood, and agree to be bound by these Terms and the TransP Privacy Policy.
If you do not agree with these Terms, you should not access or use the TransP platform.
You must be at least 18 years old to use TransP.
Drivers must hold a valid driver's license.
Drivers must maintain valid automobile, rideshare, commercial, or other qualifying insurance as required by applicable law and TransP's driver eligibility requirements.
Drivers must satisfy applicable background verification, vehicle, licensing, insurance, and other eligibility requirements.
Users must comply with all applicable federal, state, and local laws.
TransP reserves the right to deny, suspend, restrict, or terminate accounts for misuse of the platform or violation of these Terms, subject to applicable law.
Users must provide accurate, complete, and current information when creating and maintaining an account.
Users are responsible for safeguarding their account credentials.
Users must not share their accounts with another person.
Users must not impersonate another person or provide fraudulent information.
Users must promptly update information that becomes inaccurate or outdated.
TransP may verify information provided by users where permitted by law.
Riders may request and book rides through the TransP application.
Riders may receive real-time information regarding available drivers, estimated trip information, pricing, and driver location where supported.
Fares may be calculated using factors including estimated distance, estimated time, demand, traffic conditions, availability, and other applicable variables.
Payments must be made through the TransP platform using accepted payment methods.
Accepted payment methods may include credit cards, debit cards, wallets, or other payment methods made available through the platform.
Riders and drivers may not negotiate fares outside the TransP platform.
TransP may modify available payment methods from time to time.
Drivers using TransP agree to:
Follow all applicable traffic and transportation laws.
Maintain a safe and legally compliant vehicle.
Maintain all licenses, permits, registrations, inspections, and other documentation required by applicable law.
Maintain required insurance coverage as described in these Terms.
Treat riders respectfully and professionally.
Use the TransP application for applicable ride-related activities.
Not accept cash payments for rides where TransP requires payment through the platform.
Not knowingly provide transportation services while required licenses, registrations, inspections, or insurance coverage are invalid or expired.
Comply with TransP rules regarding its advertising, audio, and earnings systems.
Promptly notify TransP of any event that may affect the driver's eligibility to provide transportation services.
Drivers must also comply with the insurance and documentation requirements described in Sections 13 through 20 of these Terms.
Drivers may be required to subscribe to a monthly plan or other applicable subscription in order to access certain ride opportunities or platform features.
Subscription requirements and fees may vary by market, service, or program.
Additional earnings from audio or advertising playback may be tracked and credited through the TransP platform.
Driver earnings may be subject to applicable service fees, deductions, adjustments, verification requirements, and minimum payout thresholds.
Withdrawal of earnings is subject to the applicable payout rules and verification requirements.
TransP may modify subscription and payout programs subject to applicable law and applicable agreements.
Cancellation policies may vary depending on the circumstances of the cancellation.
Riders may be charged a cancellation or no-show fee where applicable.
Drivers may cancel trips subject to the Driver Conduct and Trip Acceptance & Cancellation Policy in Section 10.
Refund requests will be reviewed in accordance with TransP's applicable refund policies.
A refund is not guaranteed unless required by applicable law or otherwise approved by TransP.
TransP may provide SOS or emergency assistance functionality through the platform.
Users should contact appropriate emergency services immediately when necessary.
TransP does not control emergency services and does not guarantee response times or outcomes of law enforcement, medical personnel, fire services, or other emergency responders.
Users must comply with applicable emergency reporting and legal requirements.
Safety features provided through the platform are intended to assist users but do not replace emergency services.
Users may not:
Engage in harassment, abuse, threats, discrimination, or unlawful conduct.
Use TransP for illegal purposes.
Tamper with, interfere with, or attempt to hack the TransP platform.
Attempt to gain unauthorized access to accounts, systems, or data.
Use the platform for spam or unauthorized commercial solicitation.
Provide fraudulent, altered, expired, misleading, or false information or documentation.
Manipulate trip requests, cancellations, earnings, ratings, or other platform functionality.
Allow another person to use their TransP account.
Engage in conduct that compromises the safety, security, or reliability of the platform.
TransP may take appropriate action against accounts involved in prohibited conduct, subject to applicable law.
Drivers using the TransP platform operate as independent contractors, where permitted by applicable law.
Drivers maintain control over:
When they go online;
Which trips they accept;
Whether they choose to complete or cancel a trip; and
Whether and when they make themselves available through the platform.
Nothing in these Terms is intended to limit a driver's independent contractor status where such status is recognized by applicable law.
Drivers are free to accept or decline trip requests.
However, accepting a trip represents an intention to complete the ride in good faith and provide reliable service to the passenger, subject to legitimate circumstances that may require cancellation.
Drivers retain the right to cancel a trip after accepting it.
Valid reasons may include, but are not limited to:
Safety concerns;
Passenger-related issues;
Vehicle problems;
Personal or emergency situations;
Changes in availability; or
Other legitimate circumstances.
Although drivers may cancel trips, repeated or excessive cancellations after acceptance may indicate misuse of the platform.
Examples may include:
Frequently accepting trips and canceling them without a legitimate reason;
Accepting trips without making reasonable progress toward the pickup location;
Creating unnecessary delays that result in passenger cancellations; or
Patterns of conduct that negatively affect passenger experience or platform reliability.
To maintain platform reliability and fairness:
Drivers may receive informational or formal warnings regarding cancellation patterns.
Accounts may be placed under review if concerning behavior continues.
Drivers may be notified of concerns and, where appropriate, given an opportunity to improve.
Subject to applicable law, TransP may suspend or deactivate a driver account if a consistent or repeated pattern of conduct demonstrates:
Abuse of the acceptance or cancellation system;
Ongoing negative impact on passengers or platform reliability; or
Bad-faith use of the platform, including accepting trips without a genuine intention to complete them.
TransP's actions under this section are intended to address patterns of conduct rather than isolated cancellations.
Drivers acknowledge that reliable service can contribute to rider trust and platform reliability.
Excessive or abusive cancellations may negatively affect passengers, other drivers, and the operation of the TransP platform.
Drivers are free to accept or cancel rides.
However, repeatedly accepting rides and canceling them may lead to warnings, review, or deactivation.
TransP may evaluate patterns of conduct rather than isolated cancellations to maintain platform reliability.
When a Rider requests a trip through the TransP platform, the fare displayed at the time of booking (the "Upfront Fare") represents the amount the Rider will be charged for the requested trip, subject to the adjustment provisions described below.
The Upfront Fare may be calculated using factors including estimated distance, estimated time, demand, traffic conditions, availability, and other applicable variables.
The Upfront Fare displayed to the Rider at the time of booking will generally be the amount charged for the completed trip, except where an adjustment is permitted under these Terms or applicable law.
TransP reserves the right to adjust the Upfront Fare where permitted by applicable law in circumstances including:
a. Material route changes requested by the Rider;
b. Additional stops requested by the Rider;
c. Significant delays caused by the Rider, including extended wait times; or
d. Other material changes to the trip that justify an adjustment under the applicable pricing rules.
Where an adjustment applies, the adjusted fare will be communicated through the platform where reasonably practicable.
At the time of trip acceptance, Drivers may be shown the applicable amount of earnings associated with the trip (the "Driver Earnings").
Drivers are entitled to receive the applicable Driver Earnings displayed at the time of acceptance, subject to applicable service fees, deductions, adjustments, refunds, chargebacks, or other amounts disclosed by TransP and permitted by applicable law.
TransP may use dynamic pricing.
Fares may increase or decrease based on factors such as:
Demand;
Driver availability;
Traffic;
Weather conditions;
Trip characteristics; and
Other relevant market factors.
Fares may change until a trip is confirmed.
Fares displayed through the TransP platform are not subject to negotiation between Riders and Drivers.
TransP intends to provide pricing information transparently through the platform.
Riders will be shown applicable fare information before confirming a trip where required or supported, and Drivers may be shown applicable earnings information when accepting a trip.
Trans P Transportation & Transparency is committed to maintaining a safe and reliable transportation platform.
TransP maintains insurance coverage as required by applicable federal, state, and local laws.
Insurance coverage may vary depending on:
The driver's status;
Whether the driver is offline, available on the platform, en route to pick up a passenger, or transporting a passenger;
The vehicle involved;
The type of incident; and
The applicable insurance policy and applicable law.
Any insurance coverage provided or maintained by TransP is subject to the terms, conditions, exclusions, limits, deductibles, and requirements of the applicable insurance policy.
Nothing in these Terms guarantees insurance coverage for every accident, injury, loss, property damage, or claim.
Where applicable under TransP's insurance arrangements, the applicable insurance policy may carry a $5,000 deductible per covered claim.
The deductible is the amount specified in the applicable insurance policy that may need to be satisfied before the insurer pays covered losses, subject to the policy's terms and conditions.
Responsibility for any deductible, including whether TransP, a participating driver, or another party is responsible, will be determined based on:
The applicable insurance policy;
Applicable law;
Written agreements;
The circumstances of the claim; and
The facts established during the claim process.
No driver or passenger should assume that a claim will automatically be covered or that a deductible will automatically be waived.
Nothing in this section creates an obligation for a driver or passenger to pay a deductible beyond what is permitted by applicable law and any enforceable written agreement.
All drivers using TransP must maintain valid rideshare insurance, commercial insurance, or other qualifying insurance coverage that satisfies applicable legal requirements and TransP's driver eligibility standards.
Drivers are responsible for confirming that their insurance policy covers rideshare and transportation network company activities.
Personal automobile insurance alone may not provide coverage for all activities performed while using the TransP platform.
Drivers must:
Maintain required insurance continuously;
Provide proof of insurance when requested;
Keep insurance documentation accurate and current; and
Immediately notify TransP of any cancellation, expiration, lapse, suspension, or material change in required coverage.
Failure to maintain required insurance may result in suspension or removal from the TransP platform, subject to applicable law.
TransP may verify insurance documentation and require updated proof of coverage at any time.
Drivers are responsible for maintaining all personal automobile insurance, commercial insurance, rideshare insurance, or other insurance required by applicable law and their agreement with TransP.
Drivers must ensure that their insurance coverage is appropriate for their activities on the TransP platform, including, where applicable:
Periods when the driver is available to accept rides;
Periods when the driver is traveling to pick up a passenger; and
Periods when the driver is transporting a passenger.
Drivers are responsible for reviewing their insurance policies and consulting their insurance providers regarding:
Coverage limitations;
Exclusions;
Policy limits;
Deductibles; and
Rideshare or transportation network company coverage.
TransP may request updated insurance documentation at any time.
Drivers must maintain accurate and current vehicle, licensing, registration, inspection, and insurance information in the TransP platform.
Drivers must provide valid documentation when requested, including, where applicable:
Proof of insurance;
Vehicle registration;
Driver's license;
Vehicle inspection documentation;
Permits or licenses;
Other legally required transportation or operating documentation.
Drivers must not upload or provide fraudulent, expired, altered, or misleading documentation.
TransP reserves the right to review submitted documentation and take appropriate action when a driver fails to satisfy applicable eligibility, vehicle, licensing, or insurance requirements.
All accidents, collisions, injuries, property damage, and other material incidents occurring during a TransP trip or while using the platform must be reported to TransP promptly.
Drivers and passengers must cooperate with reasonable insurance claim investigations and provide accurate information, documentation, and evidence when requested.
Drivers and passengers should contact emergency services immediately when necessary and comply with all applicable legal reporting requirements.
Drivers and passengers must not knowingly provide false, misleading, or materially incomplete information concerning an accident, insurance claim, or incident involving the TransP platform.
Reporting an incident does not guarantee that an insurance claim will be approved or that compensation will be provided.
Insurance claims are subject to the applicable insurance policy, applicable law, and the facts and circumstances of the incident.
Insurance coverage may be subject to:
Deductibles;
Exclusions;
Policy limits;
Conditions;
Eligibility requirements;
Coverage periods; and
Other restrictions contained in the applicable insurance policy.
Coverage may differ depending on whether a driver is:
Offline;
Available on the TransP platform;
En route to pick up a passenger; or
Transporting a passenger.
TransP does not guarantee coverage for losses or claims that are excluded under the applicable insurance policy or prohibited by law.
Drivers and passengers are responsible for understanding the potential limitations of applicable insurance coverage and are encouraged to consult their own insurance providers.
Drivers must comply with all applicable laws, regulations, and TransP requirements relating to:
Transportation services;
Insurance;
Vehicle operation;
Driver licensing;
Vehicle registration; and
Safety requirements.
Drivers must not knowingly operate a vehicle without required insurance coverage or provide transportation services while required insurance documentation is invalid or expired.
Drivers must promptly notify TransP of any event that may affect their eligibility to provide transportation services, including cancellation, suspension, expiration, or loss of required insurance coverage.
Failure to comply with applicable insurance requirements may result in temporary suspension, permanent removal, or other action permitted by applicable law and the driver's agreement with TransP.
Drivers consent, to the extent permitted by applicable law, to the use of telematics and related technology for purposes such as monitoring driving behavior, safety, trip activity, vehicle location, and platform operations.
Information collected through telematics may be handled in accordance with the TransP Privacy Policy and applicable law.
Drivers should review the TransP Privacy Policy for additional information regarding data collection, use, storage, and disclosure.
TransP is a technology platform that facilitates connections between riders, drivers, and other users.
Subject to applicable law, TransP is not responsible for the independent actions, omissions, conduct, or decisions of drivers, riders, or third parties.
TransP's responsibilities and any applicable limitations of liability are subject to:
Applicable law;
These Terms;
Applicable insurance policies; and
Any applicable written agreements.
Nothing in these Terms is intended to eliminate or limit liability for conduct or circumstances where such liability cannot legally be excluded or limited.
Insurance coverage does not automatically establish responsibility for an accident, injury, property damage, or other claim.
Responsibility will be determined based on the applicable facts, insurance policy, agreements, and applicable law.
Nothing in these Terms guarantees that TransP will be responsible for all losses, injuries, damages, or claims arising from the actions of a driver, passenger, third party, or other circumstance.
Nothing in these Terms is intended to waive, limit, or eliminate any rights or protections that cannot legally be waived under applicable law.
If any provision of these Terms conflicts with a mandatory legal requirement, the applicable law will govern to the extent required.
If any provision concerning insurance coverage conflicts with the applicable insurance policy, the insurance policy will govern the determination of insurance coverage, subject to applicable law.
TransP reserves the right to modify its insurance arrangements, subject to applicable law and contractual obligations.
TransP may also update these Terms and its driver insurance requirements from time to time.
Material changes will be communicated in accordance with applicable requirements.
Drivers and other users are responsible for reviewing updated requirements and maintaining compliance with the applicable Terms.
Continued use of TransP after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
By registering for, accessing, or using the TransP platform, drivers and passengers acknowledge that they have reviewed and agree to comply with these Terms, including the insurance provisions, subject to applicable law.
Drivers acknowledge their responsibility to maintain valid rideshare, commercial, or other qualifying insurance coverage as required by applicable law and TransP.
Passengers acknowledge that insurance coverage is subject to applicable policy terms, limits, exclusions, conditions, and applicable law.
TransP encourages all users to review their personal insurance coverage and seek professional advice regarding their individual circumstances where appropriate.
TransP may update these Terms from time to time.
When changes are made, TransP may provide notice through the application, website, email, or other appropriate communication method where required.
The updated Terms will become effective on the date specified by TransP.
Continued use of the TransP platform after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.
These Terms are governed by the laws of [Insert Country/State], except to the extent otherwise required by applicable law.
Any disputes shall be subject to the applicable jurisdiction and venue of the courts located in Chicago, Illinois, to the extent permitted by applicable law.
Nothing in this section is intended to prevent a user from exercising rights or pursuing remedies that cannot legally be waived or restricted by contract.
TransP operates an SMS messaging program used exclusively to deliver account verification and one-time passcodes (OTP) for login and authentication purposes.
Program Name: TransP Account Verification
Description: Users who provide their mobile number during registration or login may receive SMS messages containing time-sensitive OTP codes required to complete account access.
Message Frequency: Message frequency varies depending on login and verification activity.
Message and data rates may apply.
Reply STOP to unsubscribe from applicable SMS messages.
Reply HELP for assistance, or contact TransP at contact@gotransp.com.
Messages under this program are not used for marketing or promotional purposes.
For questions, concerns, insurance matters, accident reporting, documentation, or other issues relating to these Terms, users may contact TransP through the official support channels provided through the TransP application or website.
Trans P Transportation & Transparency
For questions or concerns about these Terms, please contact us at:
Email: contact@gotransp.com
Website: www.gotransp.com
By using the Trans P platform, you acknowledge that you have reviewed these insurance terms and agree to comply with all applicable requirements, subject to applicable law and the complete Trans P Terms & Conditions.
Trans P Transportation & Transparency
End of Insurance Coverage, Driver Requirements & Liability Policy.
