Privacy Policy – TransP
Thank you for choosing TransP, your trusted rideshare platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application or website. We are committed to protecting your privacy and ensuring a safe user experience.
When you register or use TransP, we may collect the following:
Name
Email address
Phone number
Profile picture (optional)
Payment information (card details, wallet, etc.)
Government-issued ID or driver’s license (for drivers)
We collect real-time location data to:
Match riders with nearby drivers
Navigate to pickup and drop-off locations
Provide route history and trip logs
Enhance safety and user experience
Note: Location tracking is active only while using the app (or in the background, based on your settings and permissions).
Includes:
Device type and operating system
App version
Time and date of use
Features accessed
Crash logs and diagnostics
Our website and app may use cookies and similar technologies to remember preferences, analyze traffic, and enhance functionality.
We use collected data to:
Facilitate ride bookings and driver navigation
Process payments and send receipts
Verify identities and improve trust
Provide customer support
Monitor app performance and fix bugs
Comply with legal obligations
Improve app features and personalize your experience
TransP values your privacy. We collect personal data including name, email, GPS location, and ride history. This data is used for matching drivers with riders, enhancing safety, and improving services.
We do not sell personal data to third parties.
Data is stored securely and retained as long as needed for legal or operational purposes.
Users may request deletion of their data through the app or website.
We do not sell your personal information. However, we may share it in the following situations:
With Drivers/Riders: To facilitate the trip (e.g., share name, contact number, and pickup/drop location)
With Service Providers: For payment processing, identity verification, cloud storage, and analytics
With Law Enforcement: When required by law or for safety-related matters
Business Transfers: In case of a merger, acquisition, or asset sale
We implement robust measures to protect your data:
Encryption of sensitive information
Secure authentication and access control
Regular security audits and monitoring
Despite our efforts, no method of data transmission over the internet or mobile networks is 100% secure. Use the app with discretion and keep your login credentials safe.
You may:
Access or update your profile via the app
Withdraw consent for location access via device settings
Delete your account by contacting our support team
Opt-out of marketing communications at any time
TransP is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. We will notify users via the app or website when changes are made. Your continued use of TransP constitutes acceptance of the updated policy.
Drivers must avoid any form of distracted driving including:
Using phones (unless hands-free and safe)
Eating
Engaging in unrelated activities
Any violation may result in immediate suspension or removal from the platform.
Drivers must report any accident within 1 hour using the TransP app.
Steps:
Open the app and tap "Report Incident"
Submit photos, a description, and a police report (if available)
Provide all involved parties’ information
The report will be reviewed by TransP and our insurance partners.
The following are strictly prohibited while operating on the TransP platform:
Delivering goods or services not authorized by TransP
Driving under the influence of drugs or alcohol
Transporting illegal substances or weapons
Violations may result in permanent deactivation.
All vehicles operating on TransP must undergo an annual inspection by an ASE-certified mechanic.
Inspections must include:
Brakes, tires, and lights
Windshield and mirrors
Seatbelts and airbags
Interior cleanliness
Drivers must maintain vehicles regularly and upload inspection reports via the app.
TransP partners with Checkr to conduct background and MVR (Motor Vehicle Record) checks.
Drivers must:
Be at least 21 years old
Hold a valid driver's license
Have a clean MVR (no major violations in the past 7 years)
Pass identity verification and criminal background checks
All screenings comply with Chicago TNP regulations and applicable laws.
Trans P Telematics & Driving Behavior Monitoring Policy
To ensure the safety of our passengers and the integrity of our platform, Trans P uses telematics technology to monitor driver behavior.
What We Track:
- Location and trip data (start, stop, route)
- Speed and acceleration patterns
- Harsh braking or cornering
- Phone usage during trips
- Time and distance per ride period
Why We Track:
- To improve safety for passengers and drivers
- To provide better insurance coverage
- To reward safe driving through incentives and bonuses
- To investigate accidents or customer complaints
How It Works:
Data is captured through the driver's smartphone while the Trans P Driver App is active. This data is securely stored and used only for internal operations, insurance requirements, and safety analysis.
Your Consent:
By driving on the Trans P platform, you consent to the use of telematics and the collection of driving behavior data.
Privacy Note:
We do not sell your data to third parties. All information is stored securely and used in accordance with our Privacy Policy.
If you have questions about this policy, please contact support@transp.com.
If you have any questions or concerns regarding this Privacy Policy or your data, please reach out to us at:
TransP Team
📧 Email: contact@gotransp.com
